Wednesday, August 26, 2009

UC Davis Medical System

So I am an unhappy member of the UC Davis Medical System. I got to experience the wonder that is yesterday....

So some idiot in Stockton decided it was a good idea to run from the cops and create a huge car chase. This happened in the dead of night Monday/Tuesday morning. Around 2:00 am the car chase ended in a cop being pinned between two cars and open gun fire ringing through the night air on the off ramp of Laguna Blvd. I-5 south in Elk Grove.

Jump forward to my doctor appointment Tuesday midmorning (11:30) where I need to travel down I-5 south to Laguna Blvd. and get to my appointment...but oh wait I can't because the exit is closed for investigations. Alright...so now I have to drive all the way down Florin Blvd. to hit highway 99 and then cut south on 99 to Laguna Blvd. and drive from that direction. Therefore, I am late. When I walk into the doctor office it is 11:40. I go to check in. She makes a phone call to the back and says I cannot check in until they call her back and I need to have a seat. I sit. She recieves the call back and the verdict "You are going to have to reschedule." You have got to be kidding me! I cannot reschedule! I have already taken the whole afternoon off work for this! "I am sorry let me get somebody that you can talk to."

Other lady emerges from the back room. "I am sorry ma'am but you are going to have to reschedule because we have a policy that if you are 15 minutes late we move on to the next appointment and therefore the doctor is already with the next patient." I wasn't fifteen minutes late. I was only ten minutes late because somebody decided to shoot at the cops and they closed your freeway exit. How was I supposed to get here any quicker? "leave earlier" Are you kidding me this is ridiculous. I cannot reschedule. I have to be seen. "Let me go talk to the doctor and see what I can do"

"The doctor has another appointment at 1:00 pm in Folsom and if he doesn't leave then he will be late." Then let me see a different doctor I have never met this guy anyways. "I am sorry but the other GI doctor is out until October." Of course he is.

I reschedule..."August 31 is the soonest we can get you in at 1:45" No, I am a teacher and cannot get days off whenever I feel like it. I have to be seen sooner than that. "There are no appointments sooner than that." What about Saturday. I can come in on a Saturday. "We are closed Saturdays." Well then you better open huh. "I am sorry we cannot do that. How about a 3:30 on August 31st? Is that better?" Actually no but I guess I don't really have a choice do I? So the fact that I was ten minutes late means you are refusing to see me but the fact that you have been dragging this out for a year doesn't seem to bother you? Or that you change my appointments constantly becuase you feel like whether it is convient for me or not? Or perhaps that it takes over four months to get a procedure done...none of this matters but me being ten minutes late seems to mean that I am ruining your whole system?!?!

This is assinine!!!

I will be seen on August 31st at 3:30...and this doctor WILL get a piece of my mind!

1 comment:

Kristen said...

That is CRAZY! That is the worst customer service I have heard of - aren't they supposed to be helping people???